Service Specialist

The Technical Support Department of Ceccato Aria Compressa, Product Company based in Montecchio Maggiore (VI), is currently looking for an Aftersales specialist.

As an Aftersales Specialist your mission is to enhance the reputation of our products: quality, reliability and serviceability.

This will include the following responsibilities:

• Offering day by day timely service support to the Customer Centers
• Continuously improving the product quality by a proactive failure reporting follow-up. This includes analyzing warranty reports, be the driving force in the technical committee meetings (TCM) and participating in the product quality meetings (PQM)
• Inform the customer centers via Service bulletins and the Service Website about products improvements and actions to be taken.
• Play an active role in product development to assure the highest level of serviceability and lowest lifecycle cost by giving a strong involvement in the project team meetings (PTM)
• Provide accurate and up to date service information related to the product range. Develop documentation, service kits and tools for improving serviceability
• Provide and develop technical training in conjunction with the competence development group

Interaction will include frequent contacts with the customer centers, other Product Companies, Finance, Purchasing, Engineering, Production and Product Managers.

As our products are sold all over the world, you will be prepared to travel to meet customers – at least 30 days per year.

• Candidate has an engineering degree.
• Technical knowledge of compressors, dryers and compressed air ancillaries is necessary.
• You have a good knowledge of English. An additional language is considered a plus.
• Software skills e.g. MS Office, Lotus Notes, BPCS would be an asset.

• You are proactive.
• You are customer oriented, by maintaining regular contacts with the customer centers and giving them accurate and unambiguous advice.
• You have good communication skills, and you have a commercial feeling.
• As a real problem solver, you can deal with unexpected situations and implement a solution, and you actively search for what caused this situation.
• You have good analyzing skills; you can evaluate data and information, and you structure and prioritize your tasks accordingly.
• You are capable to work in a multidiscipline team in order to provide the highest level of customer service.
• Short trips abroad are not a problem for you.

Montecchio Maggiore (VI) - Italy